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	<id>https://aprendis.med.up.pt/index.php?action=history&amp;feed=atom&amp;title=ITIL_Service_Operations</id>
	<title>ITIL Service Operations - Histórico de revisões</title>
	<link rel="self" type="application/atom+xml" href="https://aprendis.med.up.pt/index.php?action=history&amp;feed=atom&amp;title=ITIL_Service_Operations"/>
	<link rel="alternate" type="text/html" href="https://aprendis.med.up.pt/index.php?title=ITIL_Service_Operations&amp;action=history"/>
	<updated>2026-07-22T02:47:04Z</updated>
	<subtitle>Histórico de edições para esta página nesta wiki</subtitle>
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	<entry>
		<id>https://aprendis.med.up.pt/index.php?title=ITIL_Service_Operations&amp;diff=5702&amp;oldid=prev</id>
		<title>Maria João Simões em 15h02min de 14 de novembro de 2016</title>
		<link rel="alternate" type="text/html" href="https://aprendis.med.up.pt/index.php?title=ITIL_Service_Operations&amp;diff=5702&amp;oldid=prev"/>
		<updated>2016-11-14T15:02:05Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table style=&quot;background-color: #fff; color: #202122;&quot; data-mw=&quot;interface&quot;&gt;
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				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;← Revisão anterior&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;Revisão das 16h02min de 14 de novembro de 2016&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l4&quot;&gt;Linha 4:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Linha 4:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Instituição(ões) Responsável(eis)=Rumos&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Instituição(ões) Responsável(eis)=Rumos&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Duração=28 horas&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Duração=28 horas&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;−&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Localização=&lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;40&lt;/del&gt;.&lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;7143528&lt;/del&gt;, -&lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;74&lt;/del&gt;.&lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;0059731&lt;/del&gt;&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;+&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Localização=&lt;ins style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;38&lt;/ins&gt;.&lt;ins style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;7508448&lt;/ins&gt;, -&lt;ins style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;9&lt;/ins&gt;.&lt;ins style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;1487647&lt;/ins&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;quot;O curso prepara os candidatos para realizar o exame ITIL Service Operations, bem como fornece conhecimentos valiosos que podem ser implementados no ambiente de trabalho.&amp;quot;&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;quot;O curso prepara os candidatos para realizar o exame ITIL Service Operations, bem como fornece conhecimentos valiosos que podem ser implementados no ambiente de trabalho.&amp;quot;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>Maria João Simões</name></author>
	</entry>
	<entry>
		<id>https://aprendis.med.up.pt/index.php?title=ITIL_Service_Operations&amp;diff=5693&amp;oldid=prev</id>
		<title>Maria João Simões em 17h00min de 11 de novembro de 2016</title>
		<link rel="alternate" type="text/html" href="https://aprendis.med.up.pt/index.php?title=ITIL_Service_Operations&amp;diff=5693&amp;oldid=prev"/>
		<updated>2016-11-11T17:00:46Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table style=&quot;background-color: #fff; color: #202122;&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
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				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;← Revisão anterior&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;Revisão das 18h00min de 11 de novembro de 2016&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l6&quot;&gt;Linha 6:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Linha 6:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Localização=40.7143528, -74.0059731&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;|Localização=40.7143528, -74.0059731&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;}}&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;−&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;del style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;====Descrição====&lt;/del&gt;&lt;/div&gt;&lt;/td&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-side-added&quot;&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;quot;O curso prepara os candidatos para realizar o exame ITIL Service Operations, bem como fornece conhecimentos valiosos que podem ser implementados no ambiente de trabalho.&amp;quot;&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&amp;quot;O curso prepara os candidatos para realizar o exame ITIL Service Operations, bem como fornece conhecimentos valiosos que podem ser implementados no ambiente de trabalho.&amp;quot;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-side-deleted&quot;&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot; data-marker=&quot;+&quot;&gt;&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins style=&quot;font-weight: bold; text-decoration: none;&quot;&gt;&lt;/ins&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;br/&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;br/&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;== Destinatários ==&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;diff-marker&quot;&gt;&lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;== Destinatários ==&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>Maria João Simões</name></author>
	</entry>
	<entry>
		<id>https://aprendis.med.up.pt/index.php?title=ITIL_Service_Operations&amp;diff=5692&amp;oldid=prev</id>
		<title>Maria João Simões: Criou página com: '{{Formação |Designação=ITIL 2011 Service Operations |Sigla=ITIL2011LCSO |Instituição(ões) Responsável(eis)=Rumos |Duração=28 horas |Localização=40.7143528, -74.00...'</title>
		<link rel="alternate" type="text/html" href="https://aprendis.med.up.pt/index.php?title=ITIL_Service_Operations&amp;diff=5692&amp;oldid=prev"/>
		<updated>2016-11-11T17:00:31Z</updated>

		<summary type="html">&lt;p&gt;Criou página com: &amp;#039;{{Formação |Designação=ITIL 2011 Service Operations |Sigla=ITIL2011LCSO |Instituição(ões) Responsável(eis)=Rumos |Duração=28 horas |Localização=40.7143528, -74.00...&amp;#039;&lt;/p&gt;
&lt;p&gt;&lt;b&gt;Página nova&lt;/b&gt;&lt;/p&gt;&lt;div&gt;{{Formação&lt;br /&gt;
|Designação=ITIL 2011 Service Operations&lt;br /&gt;
|Sigla=ITIL2011LCSO&lt;br /&gt;
|Instituição(ões) Responsável(eis)=Rumos&lt;br /&gt;
|Duração=28 horas&lt;br /&gt;
|Localização=40.7143528, -74.0059731&lt;br /&gt;
}}&lt;br /&gt;
====Descrição====&lt;br /&gt;
&amp;quot;O curso prepara os candidatos para realizar o exame ITIL Service Operations, bem como fornece conhecimentos valiosos que podem ser implementados no ambiente de trabalho.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
== Destinatários ==&lt;br /&gt;
&lt;br /&gt;
''Chief Information Officers'', gestores, líderes de equipa, designers, arquitetos e consultores, auditores ou gestores de segurança de TI, que procuram compreender a fase de '''Desenho do Serviço''', assim como os processos, as funções e as atividades associadas.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Pré-Requisitos ==&lt;br /&gt;
&lt;br /&gt;
Os participantes terão que ser detentores do '''Certificado ITIL Foundation''' e devem ter, preferencialmente, dois anos de experiência profissional em '''Gestão de Serviços de TI'''.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Objetivos ==&lt;br /&gt;
&lt;br /&gt;
* Familiarizar-se com o termo &amp;quot;'''Service Operation'''&amp;quot; e compreender como se encaixa no ciclo de vida ITIL;&lt;br /&gt;
* Conhecer as atividades operacionais dos processos abordados noutras fases do ciclo de vida ITIL;&lt;br /&gt;
* Conhecer os processos operacionais de serviço;&lt;br /&gt;
* Compreender questões organizacionais, incluindo funções, grupos, equipas, departamentos e divisões;&lt;br /&gt;
* Conhecer as atividades operacionais de serviço;&lt;br /&gt;
* Conhecer as considerações e os requisitos das tecnologias operacionais de serviço;&lt;br /&gt;
* Planear e implementar Tecnologias de Gestão de Serviços,&lt;br /&gt;
* Gerir a mudança nas operações de serviço;&lt;br /&gt;
* Compreender os desafios, os fatores críticos de sucesso e os riscos.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Regime e Local ==&lt;br /&gt;
&lt;br /&gt;
O curso é lecionado em regime &amp;lt;u&amp;gt;laboral&amp;lt;/u&amp;gt;, das 09h00 às 17h30 num total de 28 horas, no &amp;lt;u&amp;gt;Porto&amp;lt;/u&amp;gt; ou em &amp;lt;u&amp;gt;Lisboa&amp;lt;/u&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Programa ==&lt;br /&gt;
&lt;br /&gt;
# Introdução ao curso;&lt;br /&gt;
# Princípios;&lt;br /&gt;
# Processos:&lt;br /&gt;
# Atividades;&lt;br /&gt;
# Organização;&lt;br /&gt;
# Considerações tecnológicas;&lt;br /&gt;
# Implementação e melhoria;&lt;br /&gt;
# Desafios, fatores críticos de sucesso e riscos;&lt;br /&gt;
# Preparação para o exame.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;div style=&amp;quot;font-size: 80%;&amp;quot;&amp;gt;Para mais informação, consulte a [http://www.rumos.pt/oferta/itil-2011-service-operations-itil2011lcso-lisboa-laboral-20161114/ página do curso] no site da RUMOS.&amp;lt;/div&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Categoria:Curso Não Conducente a Grau]]&lt;/div&gt;</summary>
		<author><name>Maria João Simões</name></author>
	</entry>
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